Erick Lukumai

Digital Platform Officer & ICT Officer

ICT Officer

1. Develops digital marketing strategy by studying economic indicators, tracking changes in supply and demand
2. Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns
3. Designs, builds, and maintains our social media presence.
4. Contributes to marketing effectiveness by identifying short-term and long-range issues that must be addressed.
5. Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs).
6. identifying customers and their current and future needs, and monitoring the competition.
7. Brainstorms new and creative growth strategies through digital marketing.
8. Plans, executes, and measures experiments and conversion tests.
9. Collaborates with internal teams to create landing pages and optimize user experience.
10. Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
11. Identifies critical conversion points and drop off points and optimizes user funnels.
12. Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
13. Completes digital marketing department operational requirements by scheduling and assigning employees and following up on work results.

Digital Marketer

14. keep computer systems running smoothly and ensure users get the maximum benefit from them
15. install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks
16. talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
17. troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required
18. provide support, including procedural documentation and relevant reports.
19. follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications
20. set up new users' accounts and profiles and deal with password issues
21. work continuously on a task until completion (or referral to third parties, if appropriate) prioritize and manage many open cases at one time
22. rapidly establish a good working relationship with customers and other professionals, such as software developers test and evaluate new technology conduct electrical safety checks on computer equipment.

CSR & Website Content Moderator

1. Moderate Website Contents.
2. Respond to calls from users or clients.
3. Take ownership of customer's issues and follow problems through to resolutions.
4. Improve Customer service experience, create engaged cusomers and facilitate organic growth.
5. Scheduling and updating Mailshot Calendar.
6. Prepare Mailshots for clients.
7. Keep accurate records and document customer service actions.
8. Maintain and orderly workflow according to priorities.
9. Updating Movies schedules on the website as per the clients requests.
10. Continuosly monitor incoming content from Scouts and users for basic required fields and quality.
11. Suggest improvements to content structure with evidence , where necessary.
12. Deduce patterns in Zoom's content usage and conversions to advice on Business model.
13. Be Custodian of greate content on zoomtanzania.com
14. Front-end and Back-end Development for zoomtanzania.com tools.
15. Managing value added services systems.

IT Technician and IT Business Analyst

1. Software and hardware maintenance.
2. Attending all company IT related issues.
3. Engage with business people and users to understand how Datadriven changes to process,products, services, software and hardware can improve efficiencies and add value.
4. Manage bulk sms platform.

Junior Web Designer

1. Front-end development & Back-end development.
2. UI & UX Designs.
3. Create and Design full responsive websites with CMS.
4. Web API Integrations.